“Carrie Shapiro and her team at Innovative Insurance are an outstanding group to work with.  They have truly taken customer service to the next level.  As the HR Director for my company, I view our employees as my internal customers.  My commitment to them can not be met unless I have the best broker support possible.  Carrie is exceptionally professional and caring, and her efforts have earned her the trust and respect of our employees throughout the company.  She and her team are always responsive and consistently go the extra mile for our employees.  We are never out of touch with Carrie or someone from her team. The folks at Innovative treat each and every issue we have as if it were their own. 

Carrie’s industry knowledge is invaluable in helping to configure our ongoing group insurance plans in the most economical way for our company while at the same time providing the most beneficial program for our employees and their families.  The tools and the technology that she incorporates into the support that she provides to our company makes my job so much easier.  That translates to satisfied customers on my end. 

Having been in corporate administration and human resources for over 20 years, I fully understand the traits required to be successful in providing good customer service.  Carrie and her team bring the integrity, commitment, professionalism and expertise that make our insurance programs run smoothly year round. 

I recommend Carrie and Innovative Insurance without reservation to any organization looking to streamline their group insurance programs and receive the highest level of customer service they could ever hope for.”

Joe A





“As a client of Carrie Shapiro and Innovative Insurance Solutions for many years now, I can say that they continuously extend the boundaries of great customer service. Carrie and her staff have always gone beyond what we have expected in their dedication to our company and all of our employees.

 IIS has done a brilliant job year after year of finding the benefit plans that are best suited for our company. They have spent countless hours tailoring our plans to meet the specific goals we set out to accomplish.

 In addition, the staff of IIS is well informed of any potential changes in legislation that may affect the industry and they do a great job at sharing this information with clients in a simplified, easy to understand manor.

 In conclusion, I can say with great confidence that choosing IIS is one of the best business decisions we have made over our 60+ years in existence.”

T.J. Director of Operations




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